Leading From Within

An Exploration of 4 Years Inside A Non Credit Department at the Local Community College

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Linn-Benton Community College, Albany, Oregon

As I continue to reflect upon the last 4 years in the position I hold at the College, I learn more about myself, and about being a human being on this planet.

It is funny to think that leading a team at a small community college in Albany, Oregon, would provide insights of this kind, and yet, they do. Why?

Because no matter where you lead, it’s you doing the leading, for one, and two, all contexts to some extent are the same. Yes, the challenges, people, systems, and structures, are different, yet you are there, and you are always getting to know, and developing yourself and other people. Same.

After spending time in leadership in the private sector, and now having done so in the public sector, there are several things that we will discuss in this new series that are similar; and, in some ways, mirror each other.

In this first installment in this new series, I will lay out a brief outline, if you will, of the posts to come. It will be a way to set the stage for the concepts we will discuss, unpack, and walk through together.

I’m going to frame this first entry, and the following entries, by year, which will provide us a base from which to work through the narrative to follow. Ready? Alright, here we go.

Photo by Jon Tyson on Unsplash

2016-17

I remember well when the job description for the position I currently hold, Director of Extended Learning at Linn-Benton Community College, landed on my desk. I was working in a program at the college, which was struggling, and in threat of being eliminated. In fact, the program has been eliminated.

I looked over the position description, talked to my wife, friends, and family, and took a walk with a colleague, who asked me this question. Are you an operations man, Jeff? Whoa. Was I?

I was very unsure, and needed to think about it. Here are some of the considerations I made previous to applying to the position, which, I think, are quite generalizable.

  • Reflecting upon my work and academic career.
  • Reflecting upon what I would bring to the position.
  • Doing research about the position.
  • Having conversations with the hiring supervisor.
  • Having conversations with staff in the department.

There were more, bet you get the idea. It is important when making a life change to make all of the considerations and reflections we feel necessary. What happened? Well, I ended up saying this to my then wife.

If it was meant to be, we will know by getting the offer; and, if not, then not.

Of course, you know that I got the offer, and have been in the position for almost 4 years. And, what was the first year like? Hell and heaven all rolled into one. Kinda like life.

2017-18

The first year, especially the first six months, was extremely painful. One of the most painful experiences of my life. Why? Because all day every day, I was outside of my comfort zone. I was also, at this time, not treating my mind and body very kindly.

Here is what the first year looked like.

  • Breakdown central.
  • Remembering who I am.
  • Development outside of the college.
  • Life coach.
  • Breakdown to breakthrough becomes a reality.
  • Relationship development, with myself, and the team.

I say often when talking about that first year, that that was the year of relationships. Yes, we did other things, which I’ve written about in other posts, yet the basis for almost every action that year was developing deeper relationships with ourselves and each other. Painful in many ways, yes, and beautiful in many more.

Photo by Mimi Thian on Unsplash

2018-19

In the second year, things started to move. Meaning, we began to move, well, almost like a team. We were getting closer, and yet, had a lot more work to do.

Here is what the second year looked like.

  • Process and system improvement.
  • People in the right positions.
  • Vision, mission, goals.
  • Developing priorities.
  • Metrics and measurement.
  • Internal advocacy.
  • External relationships.

As we then moved into year 3, the team became more aligned, and we began to get traction in all areas of our business. As a matter of fact, in the fall of 2019 we were on pace to grow our service to the local communities by another 10%. Amazingly fun.

2019-20

Then, as we moved from fall to winter, we continued our alignment trajectory, and, of course, you all know what happened in early 2020. Yep. A pandemic.

Here is what that looked like.

  • Team alignment.
  • Gaining traction.
  • Filled classes, growth, sustainability.
  • Pandemic?
  • Reprioritizing.
  • Creating 5 new business models.
  • Community response.

Initially, we were wrestling with questions, such as could we deliver completely remote classes. At that time, we did not have remote offerings, so there were no processes or systems to draw upon. Yet, we ended up taking all 5 business models completely remote, and the community response was stellar.

Photo by Ian Schneider on Unsplash

2020-21

As we entered year 4, all 5 programs were either creating and delivering remote classes and training, or would be by the fall of 2020. And, there was a lot of work to do to continue the momentum we created earlier that year.

Here is what that looked, and well, is like.

  • Creating all new processes and systems.
  • From disruption to sustainability.
  • Filled classes, growth, sustainability.
  • Engagement, relationships, conversion, process and priorities.
  • Planning for the future.
  • 10 business models?

And for next year? Well, I’ve actually been reflecting upon this question quite a bit. Someone asked me recently, what do you see for our work as we, at some point, begin to offer in-person classes again. First, I think offering in-person classes again is still in the distant future, yet I do have some thoughts.

What’s Next?

As we move into the second-half of the 2020-21 school year, we are offering new classes and training, and filling them up with local community members.

I see a 2 to 3 year slow progression from completely remote classes and training, to what I think will be a hybrid-model of both remote and in-person classes and training in the future.

What will the percent mix be of remote and in-person classes in the future? I don’t know. I do think, however, that, unlike when the pandemic started here locally, it will not be sudden. It will take time.

And, that’s okay. There is no rush. We will meet the community needs as they change. That’s part of what we do, and what we do well.

Alright, that completes the overview of the Leading From Within series. I look forward to future posts, where I can share, in more detail, how each of these years has impacted me as a leader, and, even more importantly, as a human being.

#alignment, #business, #coaching, #development, #engagement, #grwoth, #humandevelopment, #leadership, #leadingfromwithin, #ledaershipdevelopment, #metrics, #pandemic, #relationships, #strategicthinking, #systems, #teamdevelopment

My One Thing: Creating Alignment in Our Lives

How You Can Create Alignment Between Your Personal and Professional Lives, and Create a Life Part 2

Photo by Clay Banks on Unsplash

Alright in the last entry, My One Thing: Creating Alignment in Our Lives, we discussed vision and goal-setting. And, in this entry, we will discuss.

  • Creating Objectives
  • Creating Priorities
  • Creating Next Actions
  • Results and Metrics
  • A Single System

Of course, both objectives and priorities, must be connected to your goals, and vision, so we’ll also take a look at how to connect them all.

Ready? Good. Here we go.

First, let’s use a goal that is actually part of my work today. A very practical example. Here we go.

  1. Increase connection, collaboration, and unification of noncredit organizations throughout the state of Oregon within the next 2 years.

Alright, we’ve got a goal set. Now, let’s discuss objectives.

Creating Objectives

Where goals can be set for long-term planning, and short-term planning, in the context of this conversation we are using a long-term goal.

Our focus then is to go from our long-term goal to day-to-day activities that will connect back to our long-term goal. Creating objectives can help us do that by breaking our goal up into smaller pieces, which we can achieve in a shorter period of time.

Let’s take a look at an objective for our goal.

  1. Create a noncredit consortium, which includes representatives from each organization that delivers noncredit education throughout the state of Oregon in the next year.

There we go.

Because our goal is to increase connection, collaboration, and unification of noncredit organizations throughout the state of Oregon within the next 2 years, we need an objective that will, well, basically, help us get there.

In this example, creating a consortium within the next year can do just that.

Alright, now we’ve got a 2-year goal, a 1-year objective, now we need some priorities.

Photo by Markus Winkler on Unsplash

Creating Priorities

Priorities are typically set for a shorter duration of time. They can be set for a day, week, month, and even a quarter. Alright, let’s create some priorities for our objective.

  • Priority #1 – Create bylaws for the non credit consortium in quarter 3
  • Priority #2 – Create a leadership structure for the noncredit consortium in quarter 4.

It is possible in this example, that both of these priorities can be achieved within quarter 3, however, to illustrate the example, I’ve chosen to spread them out.

The important point is that we now have a goal, objective, and priorities that are all connected. And, they all have timeframes allocated to them, so we know if we are on or off track. Important.

Once priorities are created, it is time to create next actions.

Creating Next Actions

Creating next actions, or action items, or next steps, is really about identifying the work that needs to be accomplished to meet your priorities, which then means, yep, that you are meeting your objective, and moving closer to attaining your goal.

Let’s create some next actions.

  1. Identify bylaws needed and begin to create them in the January meeting.
  2. Identify 2 or 3 committee members that will continue to work on the bylaws in between the January and February meeting.
  3. Create agreement and alignment on the bylaw next actions, which are due by the February meeting.

There we go.

Now, you’ll notice that I did not create the next actions for priority number 2. The reason this is so, is that that priority is for quarter 4, and, as we complete the next actions to meet the number 1 priority, we will learn more.

Meaning, that the second priority might shift a little by the time we get to the end of quarter 3. Normal.

Recapping, we now have a 2-year goal, 1-year objective, a priority for quarter 3 with next actions, and a priority for quarter 4 with next actions still to be identified.

Before we get to the system part of our conversation, which, of course, is one of my favorite topics, let’s discuss results and metrics a little.

Photo by Austin Distel on Unsplash

Results and Metrics

It’s important in all goal-setting activities, personal and professional, to identify a way to measure progress. The measurement can be quantitative or qualitative. Both are needed and necessary.

In our conversational example about the noncredit consortium, we can create a couple of ways to measure our progress. First let’s reset the goal. Here it is.

  • Goal – Increase connection, collaboration, and unification of noncredit organizations throughout the state of Oregon within the next 2 years.

Now, let’s set a result and a metric.

  1. Result – Increased service to all communities as an outcome of increased collaboration between the noncredit organizations.
    1. Metic – Total service numbers by organization.

We can even take a deeper dive with this result, by creating actually percent increases we expect, such as:

  1. Result – Service numbers increase by 10% in year 2.
    1. Metric – Total service numbers by organization.

Once you have your results and metrics, we need to think about how to gather the data to measure the metric. In this example, we would utilize the systems the various organizations use to gather their student service data.

Alright, we’ve now covered goals, objectives, priorities, next actions, and results and metrics. Let’s now take a look at how these components work together to create a single system.

A Single System

As you all know, I love white boards. And, yes, I’ve created two simple white boards to help us visualize the linear information provided in this post. Here we go.

Corvallis, Oregon 2021

In this first white board we can see I’ve used a relationship ecological system to display the connection between the self, team, organization, and community, and a vision, goals, objectives, priorities, and next actions.

They function the same way.

As we develop as a leader, we take in information from the team, organization, and community, and we give information back out the same way. It’s completely reciprocal and, well, quite lovely.

Similarly, when we create a vision, and set goals, objectives, priorities, and next actions, they inform each other. For instance, the vision informs the goals, objectives, priorities, and next actions. Just as our next actions will inform our upcoming priorities, objectives, goals, and the vision, as needed.

Pretty cool.

Okay, one more visual. Here we go.

Corvallis, Oregon 2021

In this simple illustration, we can see a similar pattern. The vision is the anchor, as the self is in a relationship system, and informs our goals, objectives, priorities, and next actions, which, in turn, informs our upcoming goals.

Wow, that was fun.

That concludes the second and last installment in My One Thing: Creating Alignment In Our Lives.

You can use these tools in your personal life, just as you can at work. The most important thing is to create a vision for your future self; and; to work towards the realization of that self by taking actions each day that align with the self you see yourself becoming.

Remember, you are the only one that can make that future self a reality.

#creatingalignment, #goal-setting, #leadershipdevelopment, #metrics, #myonething, #nextactions, #objectives, #personaldevelopment, #priorities, #professionaldevelopment, #results, #systemsthinking, #visioning